Best Burn Firewood is committed to delivering top-notch, kiln-dried firewood. Please note that refunds & returns are not provided after purchase unless a proven issue arises with the product or service. After the problematic issue has been identified, the customer qualifies for a return. Here are the criteria for problematic issues:

Return Exceptions 

Wood Not Burning

If you encounter difficulties with your firewood igniting, we'll conduct an investigation. Best Burn Firewood will replace your firewood at no cost or provide compensation/upgrades to address the issue.

Incorrect Amount of Wood

In the event of a shortfall in your firewood order, we'll investigate and offer a refund corresponding to the shortage or deliver the additional firewood at no extra charge.

General Quality Concerns

If your firewood order doesn't meet expectations or if you have quality concerns, we'll investigate the matter and address it based on your preferences. While an immediate full or partial refund may not be guaranteed, suitable compensation can be considered in certain cases. Our goal is to ensure your satisfaction and happiness with your decision to choose Best Burn Firewood.

Shipping Costs

Shipping costs for our products, range by zip code. Pick up at our yard (19000 W Lincoln Ave, New Berlin WI 53146) is FREE. To find out your shipping cost, it can range anywhere from $20.00 - $75.00 | This is all determined by your shipping zip code. You can find your cost by checking out an item in our online store, and entering in your shipping zip code. This will automatically produce the cost associated with your location.

Delivery Times

Delivery times range from (on average) 1-3 business days. Once your order is placed, our staff will call and/or email you to give you the current delivery dates available. These can range between 1 and 3 business days, which can be more based on the seasonal demand.

For further concerns, complaints, or issues post-purchase, please contact our office directly through our contact form provided below.